Welcome to our website dedicated to our brand Heineken Ethiopia (the “Website”). You should be of legal drinking age in Ethiopia to visit the Website.

These Terms and conditions together with our Privacy and Cookie Policy (the “Terms”) govern your use of this Website.

Applicability

These Terms apply to all visits to and all use of this Website of Heineken Breweries (Ethiopia) S.C, located at X House Number, X Woreda, X Sub-City, Yezelalem Building, Addis Ababa, Ethiopia  (“HEINEKEN Ethiopia”), as well as to all information, recommendations and/or services provided you on or through this Website (the “Information”).

By using this Website you agree to the applicability of these Terms. We note that these Terms may be changed over time. Such changes shall be effective immediately upon the posting of the modified Terms. Users of the Website are advised to regularly read the Terms for possible changes.

Information and Liability

The Information is for general information purposes only and does not constitute advice. HEINEKEN Ethiopia shall not be liable for any damages resulting from the use (or inability to make use) of this Website, including any incorrectness or incompleteness of the Information, unless such damage is the result of any wilful misconduct or gross negligence on the part of HEINEKEN Ethiopia.

HEINEKEN Ethiopia shall furthermore not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Intellectual property rights

The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by HEINEKEN Ethiopia, its licensors or other providers of such material and are protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

You can use the Website only for purposes in line with these Terms. You are permitted to make copies of (parts of) the Website for personal use. You must not use any part of the content on our Website for other purposes without obtaining a written license from us.

Indemnification

You agree to indemnify us from and against any actions, claims and liabilities arising out of or relating to your violation of these Terms or any unlawful use of the Website.

Miscellaneous

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are governed by Ethiopian law. Any dispute or claim arising out of or in connection to the use of the Website will be settled by the courts of Ethiopia.

Please do not share our content with anyone under the legal drinking age.

 

PRIVACY POLICY

General

Heineken Breweries (Ethiopia) S.C, located at X House Number, X Woreda, X Sub-City, Yezelalem Building, Addis Ababa, Ethiopia (“HEINEKEN Ethiopia”) is the controller of the processing of all personal data collected through this website dedicated to our brand Heineken (the “Website Ethiopia”). HEINEKEN Ethiopia respects your privacy and complies with applicable privacy laws.

When you visit the Website, HEINEKEN Ethiopia does not collect any personal data unless the user submits information on forms on the Website voluntarily. This information may include such user’s first and last name, e-mail address, date of birth, address and country of residence. HEINEKEN Ethiopia’s purpose in gathering such personal data will be to provide a user with services available on the Website, for example to provide answers for questions and participate in a promotional campaign.

Storage and Processing of data

The transfer, storage and processing of data collected through the Website is secured by means of current, usual technical measures.

HEINEKEN Ethiopia may transfer your personal data to its group companies. HEINEKEN Ethiopia may also provide your personal data to third parties if needed to provide the services available on the Website, which third parties will process your personal data according to instructions of HEINEKEN Ethiopia and under the responsibility of HEINEKEN Ethiopia. HEINEKEN Ethiopia will not provide your personal data to any other third parties, unless there is a legal obligation to do so.

Access, correction and removal

You can request HEINEKEN Ethiopia to provide access to the personal data it has collected about you at any time. You can also request HEINEKEN Ethiopia to correct or to delete such personal data.

– Information when you contact us

If you visit our Website and have a question or other remark, you can submit our Contact Form. You will be asked to provide your name and email address and obviously information about your request. We will only use this information to respond to your question. We will register your requests, questions and our responses and other actions to handle your request. We will retain all information indefinitely after your question or complaint has been solved or the inquiry was closed.

– Information about your visit to and use of our Website;

We collect certain information when you visit our Website, such as your IP address, which web pages you visit, device category, browser, and type of internet browser, clicks and views. The information about your use of our Website and services enables us to build segments, which are groups of website visitors or customers with a number of common characteristics such as age group, gender or region. We will likely add you to one of our segments. Segments are used by us to customize the Website and to e.g. change the order of search results or where we place certain offers so you are more likely to see these. We may also use segments to show online advertisements that we think are relevant for you and to send you commercial messages.

We use this Personal Data as it is necessary in our legitimate interests to do so to be able to promote our products and services to our consumers and website visitors, to enable us to attract more consumers, to improve the sale of our products and services. We will retain the Personal Data indefinitely.

– marketing; information about your online searches (clicks and views), your setting on our Website, your customer service requests and contact history can be combined by us. This information enables us to use different channels for relationship management and marketing of our products and services to you via e-mail, direct mail, social media, telephone or online advertising which may include personalising Website content and offers so these are tailored to your preferences. You can always opt-out of receiving our newsletter, direct mail, social media and telephone and you can always object to our use of your Personal Data for direct marketing purposes (for more information about how to do this, read the paragraphs below).

We use this Personal Data as it is necessary in our legitimate interests to be able to promote our products and services to our customers and website visitors, to enable us to attract more customers, to improve the sale of our products. We will retain the Personal Data as specified under the relevant purposes for which the Personal Data have been collected (e.g. when contacting us, when visiting our Website, for taking part in prize draws). The Personal Data shall generally be deleted or anonymised within a maximum of 14 months.

How We Share Your Personal Data

We may need to share Personal Data with third parties to help us provide services and products to you and to run our Website. These third parties are:

Security of Personal Data

We will take appropriate technical, physical and organizational measures to protect the Personal Data collected through the Website from misuse or accidental, unlawful or unauthorized destruction, loss, alteration, disclosure, acquisition or access, that are consistent with applicable privacy and data security laws and regulations. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control. Our Website may contain links to other websites. We are not responsible for the privacy practices, content or security used by such other websites, which shall not be governed by this Privacy Policy. We advise you to always carefully read the privacy policies on these other websites.

Retention of Your Personal Data

We will retain your Personal Data for as long as legally required or for as long as necessary to provide you with any requested services or for any of the other purposes listed in this Privacy Policy. The specific retention term are listed in this Privacy Policy for each of the relevant purposes. We will take reasonable steps to destroy or de-identify Personal Data we hold if it is no longer needed for the purposes set out above or after the expiration of the defined retention term.

Cookies

A major part of the information referred to in this Privacy Policy is collected via our use of cookies and similar techniques. Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device, e.g. your computer, smartphone or table. Techniques we use that may be similar to cookies are tracking pixels, Java scripts, tags and web beacons. These cookies and similar techniques are sometimes necessary to remember your account settings, language and country, but also enable us to measure and analyze your behavior on our Website and for showing you personalized advertisements on our Website or on third party websites. Where required, you will be asked for consent to our use of cookies. To view more information on what cookies we use and how we use them please review our separate Cookie Policy in the footer of this Website.

Social Media

You may choose to share information on our Website via social media, such as Facebook, Instagram, Tripadvisor, Twitter, LinkedIn and YouTube. This means that the information you share, with name and preferences, shall be visible to visitors of your personal pages. We advise you to carefully read the privacy policies of the social media parties as these are applicable to the processing of your Personal Data by these parties.

Children’s Privacy

The Website is not intended for use by individuals under the age of 18 (or the applicable legal age for consuming the products in question). We do not knowingly collect Personal Data from individuals under the age of 18.

Your Rights to Access, Rectification, Deletion, Restriction and Data Portability

You have the right to request an overview of your Personal Data processed by or on behalf of us. You have the right to have your Data rectified, deleted or restricted (as appropriate). You can exercise this right by contacting this webform with a data privacy request. Please note that requests that do not meet the requirements set out by applicable law or HEINEKEN Ethiopia guidelines may be requested to be re-issued or ultimately denied and that certain Personal Data may be exempt from such access, rectification and deletion requests pursuant to applicable data protection laws or other laws and regulations. Please note that you can also delete Personal Data by de-activating your user, however we will retain Personal Data where it is legally required for us to do so, which applies e.g. to sales administration.

You have the right to receive the Personal Data that you have provided to us in a structured, commonly used and machine-readable format, and in certain circumstances we will, at your request, transmit your Data to another controller where this is technically feasible.

Your Right to Object

You also have a right, in certain circumstances, to require us to stop processing your Personal Data, but where we have compelling legitimate grounds, we will continue processing your Personal Data. However, you have the right to object to our use of your Personal Data for direct marketing purposes, including profiling, and when you do so, we will accommodate your request. Where you have provided consent to our use of your Personal Data, you have the right to withdraw your consent without this effecting the lawfulness of our use of this Data before your withdrawal.

Updates

We will keep this Privacy Policy under review and make updates from time to time. Any changes to this Privacy Policy will be posted on our Website page and to the extent reasonably possible, will be communicated to you.

Contact

If you have any other question, objection to our use of your Personal Data or a complaint about this Privacy Policy or about our handling of your Personal Data, please contact us via our contact form with a data privacy request. You also have the right to file a complaint with your local data protection authority.

COOKIE POLICY

The Website will make use of so-called “cookies”. Cookies are small text files that the Website stores on your user device.

Cookies used on the Website

The Website only uses the following cookies and for the following purposes:

Functional cookies: cookies used to enhance the user friendliness of the Website for visitors. For example, a cookie is placed to remember that you passed the age gate webpage when you are above legal drinking age. Without this cookie, you would have to re-submit this information on every webpage. The functional cookies of the Website that are stored by HEINEKEN Ethiopia on your computer only remain valid for x hours.

Analytics cookies: HEINEKEN uses Google Analytics cookies, with the purpose to analyze how visitors use the Website. HEINEKEN can then make improvements to the usability of the Website. Google only processes data obtained via the Website in an anonymous form. Please visit www.google.com/analytics for more information on Google Analytics.

Third party cookies: the Website allows cookies of social plugins of certain third parties. This enables a user to share content of the Website on social networks. These plugins also enhance the user friendliness of the Website. The (use of the) data collected by these third parties via the social plugins are exclusively determined by such third party as HEINEKEN Ethiopia cannot read these cookies (nor can these parties read the cookies of HEINEKEN Ethiopia). For information regarding these third party cookies please check the respective third party’s privacy policy.

Changing your settings

By changing the settings in your web browser, you can establish that you will be given notice if a cookie is stored on your computer. By changing settings, you can also establish that your browser does not accept cookies from this Website.

Contact

This Privacy and Cookie Policy may be changed over time. Such changes shall be effective immediately upon the posting of the modified Privacy and Cookie Policy. Users of the Website are advised to regularly read the Privacy and Cookie Policy for possible changes

Please fillout the contact form in case you have any questions concerning anything on the use of cookies on the Website.